Privacy Policy

This Privacy Policy describes how Round Table Pizza ("we," "us," "our," or the "Company") collects, uses, stores, shares, and protects personal information obtained from visitors and customers who access or use our website located at roundtablepizza.top (the "Website") and any related services, features, content, or applications we offer (collectively, the "Services"). By using our Website or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This policy is written in accordance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other relevant regulations. If you reside in California, you are entitled to additional rights described in the sections below.

Please read this Privacy Policy carefully before using our Website or submitting any personal information to us. If you do not agree with any part of this policy, please discontinue use of our Website and Services immediately.

1. About Us and Contact Information

Round Table Pizza operates this website and is the data controller responsible for the personal information you provide to us. Our contact details are as follows:

For all privacy-related inquiries, requests, or complaints, please contact us using the email address provided above. We aim to respond to all legitimate privacy inquiries within thirty (30) days of receipt.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our Website at roundtablepizza.top
• Customers who place online orders or register accounts with us
• Individuals who subscribe to our newsletters, promotional emails, or loyalty programs
• Users who interact with us through social media, contact forms, surveys, or promotional activities
• Job applicants and potential employees who submit personal information through our Website

This policy does not apply to third-party websites, applications, or services that may be accessible through links on our Website. We encourage you to review the privacy policies of any third-party platforms before providing them with your personal information.

3. Information We Collect

We collect various categories of personal information to provide and improve our Services. The specific types of information we collect depend on how you interact with our Website and what you choose to share with us.

3.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect the following types of personally identifiable information:

• Full name (first and last name)
• Email address
• Phone number
• Billing and delivery address
• Date of birth (for age verification or loyalty benefits)
• Username and password for account access
• Profile preferences such as dietary restrictions or favorite menu items

3.2 Payment and Financial Information

If you place an order through our Website, we collect payment-related information. However, we do not store complete payment card data on our servers. Payment processing is handled by secure, PCI DSS-compliant third-party payment processors. We may retain the following limited payment information:

• Last four digits of your credit or debit card
• Payment method type (e.g., Visa, Mastercard, PayPal)
• Billing address associated with your payment method
• Transaction ID and order history

3.3 Usage and Behavioral Data

We automatically collect certain data about how you interact with our Website. This helps us understand user behavior, improve performance, and personalize content. This data includes:

• Pages visited and time spent on each page
• Search queries entered on the Website
• Menu items viewed, added to cart, or ordered
• Links clicked and buttons interacted with
• Referral source (how you found our Website)
• Frequency and duration of visits
• Scroll depth and interaction patterns

3.4 Device and Technical Information

When you access our Website, our servers and analytics tools automatically record technical data about your device and connection, including:

• IP address (which may indicate approximate geographic location)
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution and display settings
• Time zone settings
• Unique device identifiers
• Language preferences
• Internet service provider (ISP)

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our Website. For more detailed information about our use of cookies and how to manage your preferences, please see Section 9 of this Privacy Policy or refer to our separate Cookie Policy.

3.6 Communications and Feedback

When you contact us via email, phone, contact form, or live chat, we collect the content of those communications along with any personal information you voluntarily share. We may also collect:

• Customer service inquiries and complaint records
• Feedback, reviews, and ratings you submit
• Survey responses
• Social media interactions where you tag or message us

3.7 Location Data

With your permission, we may collect your precise or approximate geographic location to help you find the nearest Round Table Pizza location, facilitate delivery, or provide location-based promotions. You may disable location services through your device settings at any time.

3.8 Information Collected from Third Parties

We may receive personal information about you from third-party sources, such as:

• Social media platforms if you choose to log in or connect your account
• Third-party food delivery platforms (e.g., DoorDash, Grubhub, Uber Eats)
• Analytics and advertising partners
• Publicly available databases and directories

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We will only process your personal information when we have a valid legal basis to do so, which may include fulfilling a contract, complying with legal obligations, pursuing legitimate business interests, or where you have provided your consent.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparation and delivery
• Managing your account registration and login
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and resolving disputes
• Processing payments and handling refunds or chargebacks

4.2 Personalization and User Experience

• Personalizing your browsing experience and content recommendations
• Remembering your preferences, saved orders, and loyalty rewards
• Displaying relevant promotions and menu suggestions based on order history
• Enabling location-based features for finding nearby restaurant locations

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers if you have opted in
• Informing you about new menu items, limited-time deals, and seasonal promotions
• Administering contests, giveaways, and loyalty reward programs
• Displaying targeted advertisements on our Website and third-party platforms
• Conducting retargeting campaigns to re-engage past visitors

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website traffic patterns and user behavior to improve functionality
• Conducting internal research and development to enhance our menu and services
• Measuring the effectiveness of marketing campaigns and promotions
• Performing A/B testing to optimize the user interface and customer journey
• Generating aggregated, anonymized reports and statistical analyses

4.5 Legal and Security Purposes

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from courts, law enforcement, and government authorities
• Detecting, investigating, and preventing fraudulent transactions and unauthorized access
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of Round Table Pizza, our customers, and the public

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own commercial purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals to help us operate, provide, and improve our Services. These service providers are granted access to your personal information only to the extent necessary to perform their services and are contractually bound to protect your data. Examples include:

• Payment processors: To securely process credit card and electronic payments
• Delivery logistics companies: To coordinate food delivery to your address
• Cloud hosting and IT services: To store data and maintain website infrastructure
• Email service providers: To send transactional and marketing communications
• Analytics providers: Such as Google Analytics, to analyze Website usage
• Customer relationship management (CRM) tools: To manage customer interactions
• Advertising networks: To serve targeted advertisements on our behalf

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other applicable agreements
• Protect the rights, property, or safety of Round Table Pizza, our users, or the public
• Investigate potential violations of the law or our policies
• Respond to an emergency that poses a threat to the safety of any person

5.3 Business Transfers and Corporate Transactions

In the event that Round Table Pizza is involved in a merger, acquisition, sale of assets, corporate restructuring, bankruptcy, or similar business transaction, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our Website before your personal information becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with third parties in other circumstances where you have given us explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information that cannot reasonably be used to identify you with third parties for marketing, research, or other business purposes without restriction.

6. Data Security

Protecting the security of your personal information is a top priority for Round Table Pizza. We implement a comprehensive set of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, loss, misuse, alteration, or disclosure.

6.1 Technical Safeguards

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive personal information at rest
• Firewalls and intrusion detection systems to monitor and block unauthorized access
• Regular security assessments, vulnerability scans, and penetration testing
• Multi-factor authentication (MFA) for internal systems access
• Secure, tokenized payment processing that complies with PCI DSS standards

6.2 Administrative Safeguards

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular employee training on data privacy, security best practices, and phishing awareness
• Documented data processing policies and procedures
• Contractual data protection obligations with all third-party service providers

6.3 Breach Response

Despite our best efforts, no method of data transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including without limitation the requirements under state data breach notification laws applicable in the United States.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights in a timely and transparent manner.

7.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with the appropriate data protection authority or consumer protection agency.

7.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we collect, the purposes for collection, and the categories of third parties with whom we share your data.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if this practice changes, California residents will have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as precise geolocation or financial data) to purposes strictly necessary for service provision.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of service based on your exercise of these rights.
• Right to Data Portability: You may request that we provide your personal information in a portable, structured, and machine-readable format.

7.3 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: roundtablepizza.top (via our contact form)

We may need to verify your identity before processing your request. Verification may require you to provide information that matches what we have on file. We will respond to verified requests within forty-five (45) days, with the possibility of a single ninety (90)-day extension where reasonably necessary. We will not charge a fee for the first request in any twelve (12)-month period; however, excessive or repetitive requests may be subject to a reasonable fee.

You may also designate an authorized agent to submit requests on your behalf. We may require written proof of authorization before processing requests made through authorized agents.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods generally apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information so that it can no longer be used to identify you. Certain information may be retained for longer periods if required by law, regulatory obligation, or for the establishment, exercise, or defense of legal claims.

9. Cookie Policy and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help the website recognize your device on future visits and store certain preferences or actions you have taken.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Website, including enabling you to log in, add items to your cart, and complete purchases.
• Performance and Analytics Cookies: Help us understand how visitors use our Website by collecting anonymous usage data (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences, such as saved addresses, language settings, and previous orders.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of ad campaigns on third-party platforms.
• Social Media Cookies: Placed by social media platforms when you interact with embedded content or social sharing buttons on our Website.

9.3 Managing Cookie Preferences

You can manage or withdraw your consent to non-essential cookies at any time through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. Most browsers allow you to:

• View and delete existing cookies
• Block all or specific types of cookies
• Set preferences for individual websites
• Enable private or incognito browsing mode

For detailed information about our cookie practices, the specific cookies we use, and how to opt out, please refer to our full Cookie Policy available on our Website at roundtablepizza.top.

10. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will promptly investigate and take appropriate action.

Users between the ages of 13 and 17 may use our Website only with the involvement and consent of a parent or legal guardian. We encourage parents and guardians to monitor and participate in their children's online activities.

11. International Data Transfers

Round Table Pizza is based in the United States and primarily processes personal information within the United States. However, in the course of operating our business, we may transfer your personal information to third-party service providers or business partners located in other countries, some of which may not provide the same level of data protection as your home jurisdiction.

When we transfer personal information internationally, we take appropriate steps to ensure that your data receives adequate protection, including:

• Entering into data transfer agreements with recipient parties that include appropriate contractual safeguards
• Transferring data only to countries or organizations that provide adequate levels of data protection as recognized under applicable law
• Implementing technical and organizational measures to protect your information during international transfers

By using our Website and Services, you acknowledge and consent to the transfer of your personal information to the United States and any other countries where our service providers operate, subject to the safeguards described in this Privacy Policy.

12. Third-Party Links and Embedded Content

Our Website may contain links to third-party websites, social media platforms, delivery partner apps, and embedded content such as maps or videos. These third-party services operate independently of Round Table Pizza and have their own privacy policies, which we strongly encourage you to review before providing them with any personal information.

We are not responsible for the privacy practices, content, or security of third-party websites or services linked from our Website. The inclusion of a link does not imply our endorsement or approval of the linked site or its privacy practices.

13. Marketing Communications and Opt-Out Options

With your consent, we may send you promotional emails, text messages (SMS), or push notifications about special offers, new menu items, loyalty rewards, and other news related to Round Table Pizza. We will only send marketing communications where we have a legal basis to do so, such as your explicit consent or a legitimate interest in communicating with existing customers.

13.1 Email Marketing

All marketing emails include an "unsubscribe" link at the bottom. You may opt out of email marketing communications by clicking that link or contacting us at [email protected]. Please allow up to ten (10) business days for your request to be processed. Even after opting out of marketing emails, you will continue to receive transactional communications related to your orders and account.

13.2 SMS and Text Message Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any message you receive from us. Standard message and data rates may apply.

13.3 Behavioral Advertising

We may participate in interest-based advertising programs. You may opt out of targeted advertising through the following industry opt-out tools:

• Network Advertising Initiative (NAI) Opt-Out Tool
• Digital Advertising Alliance (DAA) Opt-Out Tool
• Google Ad Settings available at google.com/settings/ads

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our Website does not alter its data collection or usage practices in response to DNT signals from your browser. We will update this policy if and when an industry-wide DNT standard is established.

15. Filing a Complaint with Authorities

If you believe that Round Table Pizza has not adequately addressed your privacy concerns or has violated applicable data protection law, you have the right to file a complaint with the relevant authority.

15.1 For All U.S. Residents

You may file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection and privacy laws under the FTC Act:

• FTC Complaint Center: reportfraud.ftc.gov
• FTC General Website: www.ftc.gov

15.2 For California Residents

California residents may additionally file a complaint with the California Privacy Protection Agency (CPPA), which oversees enforcement of the CCPA/CPRA:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

15.3 State-Specific Authorities

Residents of other states may contact their respective state Attorney General's office or consumer protection agency for guidance on filing privacy-related complaints. We encourage you to contact us first so we can attempt to resolve your concern directly.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. When we make material changes to this policy, we will notify you by:

• Posting a prominent notice on our Website homepage or login page
• Sending an email notification to registered account holders
• Updating the "Last Updated" date at the top of this policy

Your continued use of our Website or Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree to the revised policy, please discontinue use of our Website and Services and contact us to close your account if applicable.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries and requests within thirty (30) calendar days of receipt. In cases of complex or high-volume requests, we may require up to ninety (90) days in total, in which case we will notify you of the expected timeline.